GENERAL CONDITIONS

All purchases of Products made through the Site («Purchase Contracts») by users who access it («Customers») are governed by these General Conditions and by the Italian Consumer Code (Legislative Decree no. 206/2005), section II Distance contracts (articles 50 – 67) and Italian rules on electronic commerce (Legislative Decree 70/2003).
With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to comply with these General Conditions.
Therefore, the Customer is obliged to carefully read, before making any purchase transaction, these General Conditions that Xarismania by Enia Tarino makes available also in order to allow it to be reproduced and memorized in compliance with the provisions of art. 12.3° paragraph of Legislative Decree 70/2003.
Xarismania by Enia Tarino may change at any time and without notice, the contents of the General Conditions. For each Purchase Contract we will apply the General Conditions published on the Website at the time of sending the purchase order by the Customer.

www.xarismania.com («Site») is a website selling cosmetics, beauty products for body care, make-up and accessories usually related to the exclusive brand Xarismania by Enia Tarino («Products»).
All offered Products are illustrated in detail on the Website, within the respective sections, distinguished by Product categories.
The visual representation of the Products on the Website, where available, is indicative and normally corresponds to the photographic image of the Products themselves and has the purpose of presenting them for sale, without any guarantee or commitment by Xarismania by Enia Tarino about exact correspondence of the image depicted on the Website with the real Product; and this, with particular regard to its actual dimensions and/or the chromatic aspects of the Products and/or the packages.
In case of a difference between the image and the written product sheet, the description of the product sheet always prevails.

The personal data requested when placing the order are collected and processed in order to meet the express requests of the customer and will not under any circumstances and for any reason transferred to third parties. Xarismania by Enia Tarino guarantees its customers compliance with the law on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03.

All communications or any claims of the Customer against Xarismania by Enia Tarino relating to Purchase Contracts must be communicated through the appropriate tools present on the Site.

All brands (registered and unregistered), as well as any and all works of the mind, distinctive sign or name, image, photograph, written text or graphic and more generally any other intangible asset protected by international laws and conventions intellectual property and industrial property, reproduced on the Site, remain the exclusive property of Xarismania by Enia Tarino and/or its licensors, without access to the Site and/or from the stipulation of the Purchase Contracts deriving from the Customer any right over the same . Any use, even only partial, of the same is prohibited without the prior written consent of Xarismania by Enia Tarino, in favor of which all rights are reserved exclusively.

These General Conditions and any and every contract stipulated with the Customer are governed by Italian law, without prejudice to the application of Community legislation and international treaties, when they are applicable, as well as national legislation to protect consumers.

Information pursuant to section 13 of Legislative Decree 196/03, «Code regarding the protection of personal data» (the «Privacy Code»)
Xarismania by Enia Tarino with registered office in Via Arrigoni, 58 Campiano (RA), informs that the information provided by filling out this form (the ‘Data’) will be used for the following purposes:
A. purposes connected to the obligations established by laws and regulations (also measures of a fiscal and accounting nature), as well as by instructions given by the competent authorities/supervisory and control organs;
B. promoting products of the «Xarismania by Enia Tarino» brand, including invitations to events, shipping of advertising material and tickets, through computerized systems that use the addresses (home, e-mail) and telephone number (landline, mobile) provided in the form. If you wish to be contacted only through a specific method of communication, we kindly ask you to fill in only the relevant field.
I declare that I have read the information pursuant to art. 13 of the Privacy Code, and I authorize the processing of my personal data for promotional purposes as described in point B.

METHOD & DELIVERY COSTS

Xarismania by Enia Tarino carries out shipments throughout with the main national and international express couriers to guarantee the best service in terms of time.
All orders are shipped by courier to the following rates (you will have the option to select the shipping method when ordering).
— Free Standard (1-5 working days) orders over 100 € (Only in Italy)

— Standard (1-3 working days) — € 7.50 (Only in Italy)

— International — € 18.00*:

Argentine
Armenia
Austria
Azerbaijan
Belgium
Belarus
Bulgaria
Cape Verde
Cyprus
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Holland
Hungary
Ireland
Iceland
Israel
Kazakhstan
Kyrgyzstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Morocco
Moldova
Mongolia
Netherlands
North Korea
Norway
Poland
Portugal
Principality of Monaco
Romania
Russia
Serbia
Slovakia
Slovenia
Spain
South Africa
Sweden
Tajikistan
Tunisia
Turkey
Turkmenistan
Ukraine
United Arab Emirates
United Kingdom
Uzbekistan

— International — € 28.00*:

Australia
Brazil
Canada
Cuba
Japan
Malaysia
Mauritius
Mexico
New Zealand
Qatar
Saudi Arabia
United States of America

To find out if we ship to your country, write us to: enia.tarino@xarismania.com

As a recipient you are responsible for all import duties, customs duties and local taxes imposed by the country where you are shipping. Payment of these is necessary to free your order from customs on arrival. Unfortunately, we are not able to quantify the exact amount of these costs because they are specific to each location.

The packages are usually shipped from 1 to 5 working days from receipt of the order, however in some cases there could be delays caused by the unavailability of the goods or high concentration of orders. In case of delay due to missing products you will be notified by e-mail. Xarismania by Enia Tarino undertakes to deliver the goods without undue delay and no later than fifteen days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary depending on the destination. The terms indicated at the time of the purchase order are in any case indicative.
Xarismania by Enia Tarino delivers in all the countries indicated on the Site and the delivery will take place without an appointment.
No responsibility, for any reason, may be charged by the Customer to Xarismania by Enia Tarino in case of delay in the order or delivery of the Products covered by the Purchase Contracts.
Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will notify the customer and will try a new delivery according to the methods established by them.
In case of impossibility to execute the new delivery due to the absence of the recipient, the Customer Service will try to contact the Customer to schedule a further delivery.
In the event that Customer Service fails to contact the Customer for the next 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the Products covered by the order will be returned to Xarismania by Enia Tarino.
After 30 (thirty) days, from the date on which the Products object of the order have been returned to Xarismania by Enia Tarino, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 c.c. Xarismania by Enia Tarino will refund the sum paid by the Customer net of the cost of returning the Products and the cost of custody of the same at the branch of the courier appointed for delivery.
The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, Xarismania by Enia Tarino will proceed to the new delivery upon charge, in addition to the costs of the same, the cost of returning the Products to Xarismania by Enia Tarino and custody costs.
At the time of delivery of the Products by the courier appointed by Xarismania by Enia Tarino, the Customer is required to check carefully:
1. That the anti-burglary label is intact and the packaging is not damaged or otherwise altered.
2. That the number of pieces delivered corresponds to what is indicated in the transport document.
Any damage to the anti-burglary label, the packaging and the Products or the mismatch in the number of pieces or indications must be immediately challenged by the Customer, who may contact Xarismania By Enia Tarino through the Customer Service by email: enia.tarino@xarismania.com specifying the order for which such errors occurred.
Cases of force majeure, unavailability of means of transport, as well as unpredictable or unavoidable events that cause delays in delivery or make deliveries difficult or impossible or cause a significant increase in the cost of
delivery to be borne by Xarismania by Enia Tarino, will entitle the same to split, postpone or cancel, in whole or in part, the intended delivery or to terminate the Purchase Contract. In such cases, Xarismania by Enia Tarino will provide timely and adequate communication of its determinations to the e-mail address indicated by the Customer and the latter will be entitled to the refund of any already paid price, excluding any further claim, for any reason, towards Xarismania by Enia Tarino.
At the moment of delivery of the goods by the courier, the customer is required to check:
— that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the mismatch in the number of packages or indications must be immediately contested, affixing.
Written reserve of control (specifying the reason of the reserve, e.g. «laundry packaging», «crushed packaging», etc.) on the courier delivery test, also providing images of the damaged package.
Once the courier’s document has been signed, the Customer can’t make any objection regarding the external characteristics of the goods delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.
In case of failure to collect within 5 working days of the material in storage at the warehouses of the courier because of repeated inability to deliver to the address indicated by the customer when ordering, the order will be returned to the warehouse of Xarismania by Enia Tarino.

PURCHASE & RETURN PROCEDURE

The Customer can purchase the Products present in the electronic catalog Xarismania by Enia Tarino, illustrated in detail on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Website, respecting the technical access procedures.
For the purchase of the Products the Customer must register on the Site by entering their data, following the instructions provided by the registration program, and must fill in and send to Xarismania by Enia Tarino the order form in electronic format available on the site, following the instructions. Purchase orders must be accurately completed entirely. If the customer doesn’t want to register on the Site, he may in any case conclude the purchase procedure, but he will not be able to check the status of his orders and take advantage of discounts and promotions. The customer will have to insert the selected products into the «Shopping Cart» and, after have chosen the courier and seen and accepted the contribution for delivery costs, may proceed to purchase.
If the customer needs to change the purchase order or change some of the data contained in, he might follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the Cart.
Once this operation has been completed, the Customer will display a screen containing the summary of the purchase order, including the delivery costs, with a request for further confirmation of the purchase procedure.
After viewing the summary, the customer must select the type of payment desired, i.e. credit card or PayPal, and send the order by clicking on the appropriate button.

The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a purchase contract proposal. The order sent by the Customer has the value of a contractual proposal and entails the complete knowledge and full acceptance of these General Conditions.
Each Purchase Contract stipulated between Xarismania by Enia Tarino and the Customer must be considered concluded with the sending by Xarismania by Enia Tarino of the acceptance of the order to the Customer’s email address. This confirmation message will indicate an «Order Number», which have to be used in any subsequent communication with Xarismania by Enia Tarino. The message will reproduce, in addition to the information required by law, all the data entered by the customer who undertakes to verify its correctness and to promptly notify any correction. Possible increases in costs caused by errors in data not reported promptly, will be charged to the customer.
Each order can be viewed by the Customer on the Site, in his personal area, if he is registered, or by contacting the Customer Service of Xarismania by Enia Tarino, immediately after sending the order.
It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not totally or partially available, the order will be sent with the products available after sending a communication to the Customer about the not available products.
Xarismania by Enia Tarino has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, even compensatory, in case of non-acceptance of the order itself.
In particular, Xarismania by Enia Tarino reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if — even after comparison with the circuit that manages payments with credit cards — anomalies are found in transactions and the means of payment used by the Customer.
The Customer may verify the contents of the purchase contracts concluded by accessing his personal area of the Website at any time, if he is registered, or by contacting Xarismania Customer Service by Enia Tarino. These data will be available for a period of 12 months from the delivery of the Products.

All prices of the Products are clearly indicated on the Site and are inclusive of VAT. Delivery costs are adequately highlighted when ordering. The cost of each shipment may vary depending on the method of delivery and payment as well as the destination and total amount of the order.

Xarismania by Enia Tarino issues a bill for purchased Products, when the Products are delivered to the courier for shipping, sending it by e-mail to the Customer. The information provided by the Customer is valid for the invoice issue. No data variation will be possible after the invoice has been issued.
When placing the order on the Xarismania by Enia Tarino Website, it is requested only a payment authorization for the indicated amount (very often in this moment an SMS/E-mail is sent to the Customer by the bank that has issued the credit card).
The authorization does not imply the charge of the money but simply a reservation of the relative amount.
Xarismania by Enia Tarino accepts national and international payments of all major credit cards through Paypal. The credit cards accepted are: VISA, MasterCard, American Express. All data are transferred in encrypted form using SSL certificate and can’t be intercepted by external parties.
Furthermore, data entry takes place directly on the Bank’s website, ensuring maximum security.
All payments must be made before the shipment of the goods.
The ordered products are delivered to the postal address specified by the Customer in the order form. By registering to the site, you will be able to access the reserved section «My Account» and manage from here an address book to which you can deliver your orders. The status of the order will always be available in the «My Account» section.
Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays.
At the moment of delivery of the Products by the courier assumed by Xarismania by Enia Tarino, the Customer is required to scrupulously check:
That the packaging is not damaged or altered
That the number of pieces delivered corresponds to what is indicated in the transport document.
Any damage to the packaging and the Products or the mismatch in the number of pieces or indications must be immediately challenged by the Customer, who may contact Xarismania by Enia Tarino through the Customer Service specifying the order for which these errors occurred.

Select the products you want to buy on www.xarismania.com and add them to your cart
Choose the payment method (Credit card or PayPal).
Log in to your account or create a new account.
Enter the shipping address or change/confirm shipping information if already entered.
Enter the payment information and confirm the order.
The package is prepared for shipping.
The package is taken over by the courier and departs for shipping.
The package will be delivered to you in the following days.

Any good discounts or promotional codes can be inserted when the Customer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.
The discount voucher can be combined with other commercial initiatives exclusively in the cases in which it will be expressly indicated.

If your payment has not been accepted, there may be several reasons:
— Your credit card is not among those accepted (Visa, MasterCard, American Express)
— The card type, card number, CCV security code or validity date have not been entered correctly
— Your credit is insufficient
— The card has expired

Xarismania by Enia Tarino offers 2 different payment methods to meet any need:
— Payment by credit card online (including also PostePay)
— Payment with Paypal
PayPal is a fast and secure payment system. If you decide to pay with Paypal or credit card, at the end of the purchase process you will be automatically redirected to the Paypal website, where by entering your information you can complete the purchase by making the payment. By choosing to pay with PayPal the amount is charged directly to your credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid card (American Express) assigned. PayPal protects the buyer’s information as no financial information is passed. A confirmation e-mail from PayPal will be sent to each transaction executed with this method. The order amount is debited from the PayPal account at the time the order is acquired. For subsequent purchases with payments via PayPal you will no longer need to re-enter your data.
In case of cancellation, the amount is refunded to the Customer’s PayPal account.

At the end of the purchase procedure, you will receive an e-mail confirming the order where (at the bottom of the page) the data to make the transfer will be indicated. (BPER) The package will be shipped when the amount is received.
In case of payment by bank transfer in advance, the customer’s order will be kept busy until receipt of proof of the bank transfer, which has to be sent to Xarismania by Enia Tarino (by fax or e-mail) no later than 3 working days from the date of the acceptance of the order.
The sending of the order will take place only at the time of the actual crediting of the amount on the bank account of Xarismania by Enia Tarino, which must take place within 7 working days from the date of acceptance of the order. If you exceed these deadlines, the order will be automatically cancelled. The bank transfer must include:
— the order reference number;
— the date of execution of the order;
— name and surname of the holder of the order.

Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a physical person who purchases the goods for purposes not related to his professional activity or does not make the purchase by indicating in the order form to Xarismania by Enia Tarino a reference to VAT number), has the right to withdraw from the purchase contract for any reason, without need to provide explanations and without any penalty, within 7 days of receipt of goods.
To exercise this right, the customer must send to Xarismania by Enia Tarino a notice to that effect, within 7 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to Xarismania by Enia Tarino, or by e-mail to: enia.tarino@xarismania.com and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the following 48 hours. Once this notice of withdrawal has been received, Xarismania Customer Service by Enia Tarino will quickly inform the customer of the instructions on how to return, which must be sent to Xarismania by Enia Tarino within 7 days from the authorization. The goods must be returned intact, complete with all its parts and in original packaging (envelopes and packaging), stored and possibly used according to normal care, without any signs of wear or dirt.
Without prejudice to any restoration costs for damages established to the original packaging, Xarismania by Enia Tarino will refund the customer the full amount already paid, within 30 days from the return of the goods, through the cancellation of the amount charged to the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the reimbursement.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in the cases in which Xarismania by Enia Trino ascertains:
— The non-diligent use of the good that has compromised its integrity
— Products that have expired are not eligible for refund or replacement.
— The lack of external packaging and/or original internal packaging
— Damage to the product for other reasons than transport
In case of revocation of the right of withdrawal, the goods will remain at the headquarters of Xarismania by Enia Tarino, available to the customer for collection at your expense.
The Customer can’t in any case exercise the right of withdrawal in the case of sealed goods that are not suitable to be returned for hygienic reasons or related to health protection and have been opened after delivery.
We do not accept returns for products purchased through Xarismania by Enia Tarino resellers.

The Products offered on the Website comply with national and Community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used for their visualization.
In case of lack of conformity of the Products purchased compared to the description published on the Site and in case of defective or faulty Product, the Customer is entitled to immediate reimbursement of the non-conforming good, after sending the form (in the Customer Service section of the site) of photographs that highlight the damage or non-conformity of the Product.
A communication from the staff of Xarismania by Enia Tarino will follow with an indication of the reimbursement procedure that could occur, at the discretion of the customer, also through discount coupons on the next purchase above the value of the goods to be reimbursed, excluding any further liability of Xarismania by Enia Tarino, for any reason.
In any case, the provisions concerning the legal guarantee of conformity of the goods are reserved, as provided by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Artt.102-135).